Managed IT Services & Infrastructure Solutions (MMNIS)

Marcus Networking offers customers comprehensive managed IT services through its monthly infrastructure plans. The recurring monthly plan helps control costs and includes anti-spam, monitoring, cutting edge offsite and local backup solutions, unlimited onsite / remote / afterhours assistance. Marcus Networking is one the few IT service providers that has no hidden fees or agendas, our contracts are month to month, we want to earn your business and we know our value speaks for itself.

Proactive Managed IT Services and Maintenance

Our team of IT providers deliver service to ensure your systems are functioning properly. As our team continues to expand, our list of options expands too. To inquire about what’s included, mail us at info@marcusnetworking.com.

Anti-Spam

Email processed by a Microsoft Exchange Server or Office 365 is filtered by a third party Partner before delivery to your mail account. This service filters inbound messages for spam and quarantines suspicious messages, scans messages being sent from outside your network for viruses, and includes “spooling” or holding of your inbound mail in the event your service is down.

IT Service: Network Monitoring

During Business Hours
During business hours, you will generally know of a major network problem before we do. Power outages, hardware problems, and Internet interruptions are to name a few. Although our systems will notify us when these events happen, please contact us immediately to report these types of problems. After hours is open 24/7, please call (602) 427.5049.

After Business Hours
When a monitored event occurs, we will triage the condition causing the event and follow the previously discussed escalation procedures for reacting to and notifying you of monitored events. Recipient hereby authorizes Marcus Networking to respond accordingly to after business hours events to minimize the downtime for the client and charge the designated rate defined on page one.

Offsite Backup Software

Our Backup Software is designed to provide the best restore process available. With solutions to back up VMWare, Hyper V,  SQL and Oracle, to name a few, Marcus Networking not only provides rapid restores, but encrypts and stores the data locally and in the cloud. Our service is scalable for any type of environment – one time backups to hourly, all restores are integrated into our solutions giving our clients the piece of mind that there data is always being looked after 24/7. Our solutions exceed HIPAA requirements, PCI Compliant and other industry standards.

Reactive Managed IT Services

Reactive Solutions are designed to allow the day-to-day user issues to be resolved. Assistance is provided by onsite visits and through remote via telephone when appropriate. During business hours Marcus Networking and Client will agree upon the fastest and most appropriate method of delivering our solutions.

IT Service Requests

Your monthly fee includes unlimited tickets each month. Tickets are request, made by previously identified authorized individuals of items covered by this agreement. Request are initiated by either by emailing, calling (602) 427.5049, or using the client portal.

After-Hours Managed IT Services

After-hours IT service requests will be answered by the Technician or answered by our automated telephone system and paged out to the Technician designated to be on call. This Technician may only be able to provide initial triage of the request and may need to escalate to another higher level resource to resolve the issue. The first 30 minutes of an after-hours issue is included in your monthly fee.